J.D. Power and Associates Reports: High-Performing Home Improvement Retail Chains Differentiate Themselves Through Superior Customer Service

Ace Hardware Ranks Highest in Customer Satisfaction among Home Improvement Retailers for a Fourth Consecutive Year. WESTLAKE VILLAGE, CA – May 19, 2010 – (RealEstateRama) — Home improvement retailers that are customer-focused are better able to attract and retain loyal customers who might have otherwise shopped at a more conveniently located retailer, according to the J.D. Power and Associates 2010 U.S. Home Improvement Retailer Satisfaction StudySM released today.