Marking 100 days on the job, New York City Housing Authority (NYCHA) General Manager Michael Kelly today announced “Fix-It-Forward,” a major initiative to overhaul maintenance and repair operations and advance the NextGeneration NYCHA goal of operating as an efficient an effective landlord. In line with the Authority’s 10-year strategic plan to focus on its core business as a landlord, Fix-It-Forward offers common-sense fixes to key parts of NYCHA’s repair process to decrease response times and increase the customer satisfaction of residents moving forward.
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